Frequently Asked Questions
Everything you need to know about shopping for electronics on Rakuten.
How do I earn Rakuten Points on electronics purchases?
You earn Rakuten Points automatically on every eligible purchase. Simply sign in to your account before checkout, and points will be credited to your balance once the order is shipped. You can use these points to save on future tech upgrades.
What is the return policy for defective electronic items?
If your device arrives defective or damaged, you can initiate a return through our 'My Orders' page within 30 days of delivery. We provide prepaid shipping labels for verified hardware defects and offer full refunds or replacements.
Are the electronics sold on Rakuten covered by a warranty?
Yes, all new electronics come with the standard manufacturer's warranty. Additionally, many of our certified sellers offer extended protection plans that can be added to your cart during checkout for extra peace of mind.
Does Rakuten offer international shipping for large appliances and TVs?
Shipping availability depends on the specific seller and your location. While most small electronics ship globally, large items like 65-inch TVs or refrigerators may have regional restrictions. Check the 'Shipping & Returns' tab on the product page for details.
How can I verify the authenticity of a high-end gadget?
We strictly vet our merchants to ensure only genuine products are listed. Look for the 'Authorized Reseller' badge on product pages. If you receive an item you suspect is counterfeit, our Buyer Protection guarantee ensures you get your money back.
What payment methods are accepted for high-value electronics?
We accept all major credit cards, PayPal, and Rakuten Pay. For expensive items like gaming laptops or professional cameras, we also offer installment payment plans through our financing partners at checkout.